Zoho CRM Glossary

Zoho CRM Glossary

Thinking of implementing a CRM? But what does it mean and how does it work? The implementation of a CRM allows a better management of the customer relationship (Customer Relation Management). It allows to better identify, understand, manage and respond to the needs of...
What Are the Key Features of a CRM?

What Are the Key Features of a CRM?

Maintaining a good relationship with customers and potential customers is a fundamental aspect of any business. Although this relationship can be natural and intuitive, it can quickly become complex to manage, especially if you consider that the amount of customers...